Privacy Policy
GENESIS SPORTS ACADEMY — WEBSITE POLICIES These policies explain how Genesis Sports Academy (“GSA,” “we,” “our,” or “us”) collects information, protects families, manages communication, and ensures a safe and transparent online experience. By using our website, you agree to these policies.
1. Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect
• Registration details (parent/guardian name, child name, contact info) • Payment information (processed securely through third-party providers) • Website usage data (analytics, cookies, device info)
• Voluntary submissions (forms, inquiries, newsletter sign-ups) How We Use Your Information • Process registrations and payments
• Communicate program updates • Improve website performance
• Maintain safety and compliance records How We Protect Your Information
• Encrypted payment processing
• Secure data storage
• Limited access to authorized staff only
We never sell or share personal information with outside parties except as required for safety, legal compliance, or payment processing.
2. Refund & Cancellation Policy Refunds and cancellations follow the guidelines below:
Program Cancellations by GSA
• Full refund or credit if GSA cancels a program or session. Parent-Requested Cancellations
• Refunds/credits may be offered based on timing and circumstances. • No refunds for missed sessions, behavior-related removal, or late arrivals. Weather-Related Cancellations
• Sessions may be rescheduled or credited depending on facility availability.
3. Terms of Service
By using our website or registering for programs, you agree to:
• Provide accurate information
• Follow all GSA policies and safety rules
• Use the website responsibly and lawfully
• Not attempt to disrupt or misuse the website GSA reserves the right to update terms at any time.
4. Waivers & Liability
All participants must complete required waivers before attending any program:
• General Liability Waiver
• Medical Authorization
• Equipment Use Waiver
• Special Event Waiver (if applicable)
• Concussion Acknowledgment
Parents acknowledge that sports participation carries inherent risks and agree to follow all safety guidelines.
5. Photo & Media Policy
To protect children:
• GSA will only use photos/videos of athletes with parent consent
• No identifying information (names, ages, etc.) will be posted
• Parents may only post images of their own child
• No livestreaming sessions without written approval Parents may opt out at any time.
6. Communication Policy
We communicate through:
• Text alerts (if opted in)
• Website updates
• Social media (non-private, general updates only)
Parents agree to:
• Keep contact information up to date
• Check communication channels regularly
• Use respectful communication with staff Coaches will not communicate privately with minors online.
7. Safety & Compliance Policy
GSA follows strict safety protocols, including:
• Emergency Action Plan
• Concussion Protocol
• Severe Allergy & EpiPen Protocol
• Fire & Evacuation Procedures
• Lockdown Protocol
• Mandated Reporter Policy
• Background Check Policy
These policies apply to all staff, volunteers, and facility partners.
8. Accessibility Statement
GSA is committed to providing an accessible online experience. We aim to:
• Maintain readable text and clear navigation
• Ensure compatibility with assistive technologies
• Provide alternative contact options for support
If you encounter accessibility issues, please contact us.
9. Cookies & Tracking Policy
Our website may use cookies to:
• Improve user experience
• Analyze website traffic
• Remember preferences
Users may disable cookies in their browser settings, though some features may not function fully.